Contact Information

We’re happy to help with questions about our products, orders, shipping, returns, or anything else related to your Ease at Home purchase.

Contact Us

Ease at Home
Ontario, Canada

Email: wedocaring@gmail.com
Website: easeathomeessentials.com

Customer Service

For questions about an existing order, please include your order number and the name or email address used when placing the order. This will help us locate your order and assist you more quickly.

For damaged, leaking, defective, missing, or incorrect items, please include your order number, a brief description of the issue, and clear photographs where applicable.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Business days are Monday through Friday, excluding Canadian statutory holidays.

Messages received on weekends or holidays will generally be reviewed on the next business day.

Returns

Please contact us before returning any products.

Returns sent without prior authorization may not be accepted.

For complete information about eligibility, return timeframes, damaged products, and refunds, please review our Refund & Return Policy.

Business Inquiries

For wholesale, retail partnerships, collaborations, gift orders, or other business inquiries, please contact us by email.

Thank you for supporting Ease at Home and our small business.

Ease at Home
Thoughtfully made for everyday home routines.